Help center
How can we help?
Answers about accounts, courses, progress and certificates. Can’t find what you need? Send the academy team a message.
Getting started
How do I get an account?
Accounts are created by the academy’s administrators or by your organization’s coordinator. There’s no public sign-up. You’ll receive the email address to sign in with and either a temporary password or an invitation link.
How do I get into a course?
Your administrator or coordinator enrols you. Once you’re enrolled, the course appears under My Learning and on your dashboard. To ask about a course, send the academy a message.
Where do I find courses I’ve started?
Everything you’re enrolled in is under My Learning and on your dashboard, each with a progress bar and a button to resume.
Can I learn on my phone?
Yes. The academy works in any up-to-date browser on a phone, tablet or computer. There’s nothing to install.
Learning and progress
How is my progress tracked?
Each lesson you finish is saved automatically when you select Complete & continue. Your course percentage updates as you complete readings, videos and quizzes.
How do quizzes work?
Some lessons end with a quiz. Multiple-choice, true-or-false and short-answer questions are scored automatically, and you see your result straight away. Your instructor may set a time limit or a number of attempts.
Can I take notes?
Yes. Inside a lesson you can write private notes and bookmarks. You’ll find them all again under Notes & Bookmarks.
What about assignments?
Some courses ask you to upload a file. Your instructor reviews it and records the grade and feedback.
Certificates
When do I get a certificate?
When a course offers a certificate, it’s issued automatically as soon as you complete every lesson and quiz. Find it under My Certificates, where you can download a PDF.
How can an employer check my certificate?
Every certificate has a unique number. Anyone can confirm it on the Verify a certificate page. No sign-in needed.
Is a certificate a professional licence?
No. A certificate confirms you completed the course. It isn’t a licence or formal accreditation unless the course page says so.
Account and security
I forgot my password.
Choose Forgot password on the sign-in page. If the email doesn’t arrive, ask your administrator or coordinator to reset your password for you.
How do I change my password?
Once you’re signed in, open Account security from your account menu.
Can I turn on two-step verification?
Yes. In Account security you can add an authenticator app for an extra layer of protection. Save your recovery codes somewhere safe when they’re shown.
My account says it’s suspended.
Suspended accounts can’t sign in, but your records and certificates are kept. Ask your administrator or coordinator to reactivate your account.
No answers matched your search.
Try a different word, or send the academy a message.
Still need a hand?
Send the academy a message.
Ask about courses, enrolment or your account. Your message goes to the academy’s administrators, who will reply to the email address you give.
- Include your organization, if you have one.
- Never send your password. We will never ask for it.
Prefer email? healthkeepersacademy@gmail.com