How can we help?
Answers to common questions about accounts, course access, learning, progress, and certificates.
Getting started
Accounts in this environment are issued by an administrator. If you were given an account, sign in with the email address and temporary password provided to you. Contact your administrator if you need access.
Open a published course page to review its details and the access options currently available to you. Courses you have joined appear under My Learning.
Everything you are enrolled in lives under My Learning and on your dashboard, with a progress bar and a resume button for each course.
Learning & progress
Each lesson you complete is recorded automatically. Your course progress percentage updates as you finish video, reading, quiz, and assignment lessons.
Yes. Inside the lesson player you can jot private notes and bookmark moments; find them all again in your Notes hub.
Some lessons include a graded quiz or a file-upload assignment. Quizzes may be timed and limited in attempts; assignments are graded by your instructor.
Certificates
Certificate availability depends on the course and its stated completion requirements. Eligible certificates appear under My Certificates; professional credit is never implied unless the course explicitly states an approved arrangement.
Every certificate has a unique ID. Anyone can confirm it on our Verify a certificate page — no login required.
Course access
Your active enrollments stay listed under My Learning, where you can return to available lessons and resources.
The course catalogue lists published learning currently visible to you. Course pages show the details and access options for each course.
Account & security
Use Forgot password on the login screen, or change it any time from your Account Security page.
Yes. Turn on email two-factor verification from your Account Security settings for an extra layer of protection.
Still need a hand?
Browse published learning or return to the Academy’s responsible-learning guidance.